PRIVACY POLICY

Effective Date: 10 April 2023

At Margah Studios Limited, we value and respect the privacy of our users, customers, and stakeholders. We are committed to protecting your personal data and ensuring transparency regarding how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or engage with us. This Privacy Policy outlines our data practices and rights under various privacy laws, including the General Data Protection Regulation (GDPR) in the UK and EU, the California Consumer Privacy Act (CCPA) in the United States, and the Personal Data Protection Bill in India. By using our services, you agree to the collection and use of information as described in this policy.

1. INFORMATION WE COLLECT

When you engage with our website and services, we collect different types of personal and non-personal information to enhance your user experience and provide our services efficiently.

1.1 Personal Information

Personal information refers to any data that identifies or can be used to identify an individual. The information we collect includes, but is not limited to:

• Identity Information: This includes your full name, date of birth, and other personally identifiable details you provide when registering for an account, subscribing to our services, or engaging with us in any way.

• Contact Information: We collect your phone number, email address, mailing address, and other means of communication to provide updates, process transactions, and respond to inquiries.

• Financial Information: If you engage in transactions with us, we may collect payment details, billing addresses, and other financial information necessary to process payments securely.

• Profile and Account Data: When you create an account with us, we may collect usernames, passwords, preferences, purchase history, and other data relevant to your engagement with our platform.

1.2 Non-Personal Information

In addition to personal data, we collect non-personally identifiable information that helps us analyse user behaviour, optimize our platform, and improve overall functionality. Such data includes:

• Device Information: This includes details about the device you use to access our website or services, such as device type, operating system, browser type, IP address, and unique device identifiers.

• Usage Data: We analyse user interactions with our website, including pages visited, time spent on different sections, referral sources, and other browsing activities to improve our content and offerings.

• Cookies and Tracking Technologies: Our website utilizes cookies, tracking pixels, and similar technologies to enhance user experience, personalize content, and analyse site traffic. Users can manage cookie preferences through browser settings.

2. HOW WE USE YOUR DATA

We collect and process personal information for various purposes, all of which aim to enhance your experience and ensure compliance with legal obligations. The data collected may be used in the following ways:

• To Provide and Improve Our Services: Your information enables us to offer our services efficiently, improve website performance, and enhance customer support.

• For Transaction Processing: If you engage in financial transactions with us, we use your payment details to process payments securely and verify billing information.

• For Communication Purposes: We use your contact details to send account-related notifications, service updates, marketing promotions, and important legal updates. You can opt out of marketing communications at any time.

• To Analyse and Improve User Experience: We use analytics tools to assess user behaviour, identify trends, and improve our website and services.

• To Ensure Security and Prevent Fraud: Your data is used to detect, prevent, and investigate fraudulent activities, unauthorized transactions, and security breaches.

• To Comply with Legal Obligations: We may use your personal data to comply with applicable laws, regulations, legal processes, and law enforcement requests.

3. LEGAL BASIS FOR DATA PROCESSING

Depending on your location and applicable data protection laws, we process your personal data based on different legal grounds:

• Consent: We collect and process data when you provide explicit consent, such as when signing up for newsletters or opting into marketing communications.

• Contractual Obligation: When you enter into an agreement with us, we process your data to fulfil our contractual obligations, such as delivering services or completing transactions.

• Legal Compliance: We may process your personal information to comply with legal obligations, such as tax reporting and regulatory compliance.

• Legitimate Interests: We process data based on our legitimate interests in improving user experience, ensuring security, and preventing fraudulent activities.

4. SHARING YOUR DATA WITH THIRD PARTIES

Margah Studios does not sell your personal data to third parties. However, in certain cases, we may share your information with trusted third-party service providers who assist us in delivering our services. These include:

• Payment Processors and Financial Institutions: Your payment information is securely processed through authorized payment gateways.

• Service Providers and Business Partners: We may collaborate with hosting providers, analytics tools, marketing partners, and IT service providers to enhance our services.

• Legal Authorities and Law Enforcement: If required by law or in response to legal proceedings, we may disclose your data to governmental authorities.

All third-party data processors are required to comply with strict security and confidentiality obligations.

5. DATA SECURITY MEASURES

We take the security of your data seriously and implement robust security measures to protect against unauthorized access, data breaches, and cyber threats. Our security practices include:

• Data Encryption: Sensitive information is encrypted using industry-standard encryption protocols.

• Access Controls: Restricted access to personal data ensures only authorized personnel can access your information.

• Secure Payment Processing: We use secure payment gateways and follow Payment Card Industry Data Security Standards (PCI DSS).

• Regular Security Audits: We conduct periodic security assessments to identify and mitigate potential risks.

6. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have specific privacy rights:

• Right to Access: You can request details about the personal data we hold about you.

• Right to Correction: If any of your data is inaccurate or incomplete, you can request corrections.

• Right to Erasure: You may request deletion of your personal data under certain circumstances.

• Right to Object: You can object to data processing for marketing or legitimate interests.

• Right to Data Portability: You have the right to receive a copy of your data in a structured, machine-readable format.

To exercise these rights, you can contact us using the details provided below.

7. DATA RETENTION POLICY

We retain your data for as long as necessary to fulfil the purposes outlined in this policy. If you request deletion, we will securely dispose of your data, unless retention is required by law.

8. COOKIES & TRACKING TECHNOLOGIES

Cookies help us improve website functionality and enhance user experience. You can manage or disable cookies through your browser settings.

9. INTERNATIONAL DATA TRANSFERS

If you are located outside U.K or India, your data may be transferred to and processed in different countries where data protection laws may vary. We ensure compliance with applicable laws through standard contractual clauses and other safeguards.

10. CONTACT US

If you have any questions or concerns about this Privacy Policy, please contact us:

Margah Studios Limited
📧 Email: admin@margah.art

This Privacy Policy is designed to comply with GDPR, CCPA, India’s Data Protection Laws, and other global privacy standards.